Return and Refund Policy

 Terms and Conditions: Return and Refund Policy

Please read the following carefully to understand our policies regarding returns and refunds for purchases made on Nurture Glow website:

1. Returns:
- We accept returns within 30 days of the purchase date for products that are unused, unopened, and in their original packaging.
- To initiate a return, please contact our customer service team at official@nurtureglow.com to obtain a return authorization (RA) number.
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

2. Refunds:
- Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

3. Exchanges:
- We do not offer direct exchanges. If you would like to exchange a product, you will need to return the original item and place a new order for the desired product.

4. Non-Returnable Items:
- Some items are non-returnable, including gift cards.

5. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately with photos of the damaged item. We will arrange for a replacement or refund, depending on the circumstances.

6. Refusal of Service:
- We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe that a customer's conduct violates applicable law or is harmful to our interests.

7. Changes to This Policy:
- We reserve the right to update or change our return and refund policy at any time. Any changes will be posted on this page.

By making a purchase on our website, you agree to abide by the terms and conditions of this return and refund policy. If you have any questions or concerns, please contact us at official@nurtureglow.com.

Last updated: 03/07/2024